Contact information

Veloura Roses Contact Information

Veloura Roses is an Australian online retail business specialising in luxury roses, artificial flowers, preserved flowers and romantic gift products.

Customer Support

For questions about orders, products, shipping, returns, refunds or general enquiries, please contact Veloura Roses through the contact form available on our website.

When contacting us about an existing order, please include your:

• Full name
• Order number
• Email address used for the order
• Details of your enquiry

Business Information

Business Name: Veloura Roses
Business Structure: Sole Trader
Country: Australia
State: New South Wales

Order Support

If you need assistance with an order, please contact us as soon as possible.

For damaged, faulty or incorrect products, please include clear photographs of the product and packaging where possible.

Response Times

We aim to respond to customer enquiries as quickly as reasonably possible. Response times may be longer during weekends, public holidays and high-demand periods.

Privacy

Any personal information provided when contacting Veloura Roses will be handled in accordance with our Privacy Policy.